GENERAL

DO I NEED TO REGISTER MY SHEARS FOR THE WARRANTIES?

Yes! To activate your warranties, you must register your product with us within 30-days of purchase.

HOW DO I HAVE MY KAMISORI SHEARS SHARPENED?

We have many Authorized Sharpeners around the world. Our sharpening service can be found on our website.

MY HEARS ARE BENDING HAIR, WHAT DO I DO?

If your shears were purchased within the past year, you can certainly use your 1 year damage warranty! If your shears were purchased more than a year ago, we would recommend having them sharpened.

I DROPPED MY SHEARS, CAN YOU HELP?

If you would like to use your 1 year drop warranty, please email us at sales@kamisorishears.com with your order number or a photo of your invoice so that we can help you further.

DO YOU OFFER SPECIAL DISCOUNTS TO LICENSED PROFESSIONAL HAIRDRESSERS OR STUDENTS?

We offer many flash sales and promotions throughout the year! Please follow our social media and subscribe to receive emails so that you are notified of the next promotion available.

DO YOU SHIP TO MY COUNTRY?

We ship to most countries around the world that are accessible to DHL and UPS! Shipping fees may vary.

I RECEIVED THE WRONG ITEM! WHAT DO IT DO?

Please email us immediately at sales@kamisorishears.com with a few photos for documentation purposes. Please send a photo of the packaging that the items arrived in, a photo of the item itself in its case, and a few photos clearly showing the size on the back of the shears. We will get back to you as soon as we can.

WHO COVERS SHIPPING FOR WARRANTY PURPOSES?

Kamisori does not cover the shipping fees for any warranty purposes other than if our customer had received the wrong item. This means that all shipping and handling for our 1 year damage warranty, 15 day satisfaction warranty, etc. must be paid for by the customer.

DELIVERY

WE SHIP WORLDWIDE AND IT’S FAST!

Order before 3 p.m. (local time) to receive your order in 2 – 4 working days. Orders made after 3 p.m. will take an additional working day (working days excludes: Weekend & Bank Holidays).

1A. Free shipping promotion is only available in the following countries:

Due to limitations by DHL and UPS, we only accept shipments to a valid street address. We do not deliver to P.O. Boxes, Rural Route Addresses, and some military bases.

If you have any questions regarding your address feel free to contact sales@kamisorishears.com

We are pleased to announce that Kamisori will cover any customs fees that are accrued during international shipping to you.

KAMISORI WARRANTY

LIFETIME WARRANTY

All Kamisori shears are covered under our lifetime warranty unless specified otherwise. Kamisori Shears are warranted to be completely free of material and workmanship defects. We will repair or replace any shears that we find are defective or malfunctions. Please note normal wear and tear, unauthorized sharpening, and abused or damaged products are not covered. Our warranty does not cover oxidation, rusting or contact with chemical or cleaning products unsuitable for metal shears. Shipping and handling both ways must be covered by the customer and is not the responsibility of Kamisori.

PLEASE NOTE: Sharpening services are not included with any Kamisori Shear purchases.

15-DAY SATISFACTION GUARANTEE

Since our company began 15 years ago we have earned a positive recognition for our customer service and warranties so you are in good hands. However to take advantage of our return policy you must understand and accept our policy. The product(s) must not be damaged or show signs of excessive wear or abuse.

If any product(s) is being returned, an email must be sent to us prior to returning it, so we can reply back with return instructions along with a return authorization number if need be. All orders MUST be shipped back within 15 days from the date of order to the day it was placed in the mail, in order for us to issue a refund or exchange.

Shipping and handling of the product(s) to us must be covered by the customer and is not the responsibility of Kamisori. If an exchange is requested, shipping and handling must be covered by the customer to receive the new product(s). Please ensure that the product(s) is packaged well to avoid damage during shipping.

This is non-negotiable and Kamisori reserves the right to make the final call. This means that if the product(s) has/have been sent back following the 15 day time period, Kamisori reserves the right to refuse the parcel.

PLEASE NOTE: Clearance Items(Specials), Trade show purchases and all accessories are FINAL Sale. No refunds or exchanges are permitted.

ADDITIONAL INFORMATION

Selling your shears to another party or having your Kamisori Shears serviced by an unauthorized Sharpener will void all warranties.

For warranty claims, please email our customer service team at: sales@kamisorishears.com with your Order Number and the name your order was placed under. The customer service team normally responds in 1-2 business days. In the case reply is not received in a few days, please check your junk mail folder.

RETURN POLICY

RETURN AND EXCHANGE POLICY

Returns must be sent back within 15 days of receipt. The product(s) must not be damaged or show signs of wear or abuse. The product(s) must be clean and all items (including any promotional items, the item’s case, etc.) must be returned. Everything returned must be in flawless condition if a refund is expected.

If any product(s) is being returned, an email must be sent to us prior to returning it so we can reply back with return instructions along with a return authorization number if need be.

Please ensure that the authorized return instructions have been read and followed before sending your parcel. All return parcels not correctly marked as per the authorized return instructions will be refused upon arrival.

All orders MUST be shipped back within 15 days from the date of purchase in order for us to issue a refund or exchange. This means that we must be able to determine the date that the return parcel was sent using the parcel’s tracking information. Please ensure that the product(s) is packaged well to avoid damage during shipping. If the product is found loose in the parcel and is damaged due to poor packing, no refunds or exchanges will be permitted.

This is non-negotiable and Kamisori reserves the right to make the final call.

PLEASE NOTE: Clearance Items (Specials), Trade show purchases, shaving blades and all accessories (including jewelry, holsters, texturizing razors, etc), service fees are FINAL Sale. No refunds or exchanges are permitted.

WARRANTY RETURNS

All Kamisori shears are covered under our lifetime warranty unless specified otherwise. Kamisori Shears are warranted to be completely free of material and workmanship defects. We will repair or replace any shears that we find are defective or malfunctions. Please note normal wear and tear, unauthorized sharpening, and abused or damaged products are not covered. Shipping and handling both ways must be covered by the customer and is not the responsibility of Kamisori.